Privacy Policy

Last Updated: August 4, 2026

Axis Construction Pvt. Ltd. (“Axis Construction,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you:

• Visit axisconstruction.pk
• Submit a quotation or consultation request
• Contact us through a website form
• Communicate with us by email, telephone, WhatsApp, or social media
• Request a site visit
• Enquire about architectural, construction, renovation, interior, or related services
• Apply for employment
• Become a client, supplier, contractor, consultant, or business partner

By accessing our website or providing information to us, you acknowledge that your information may be handled in accordance with this Privacy Policy.

1. Information We May Collect

The type of information we collect depends on how you interact with our website and services.

1.1 Contact and Identification Information

When you contact us or submit a website form, we may collect:

• Full name
• Email address
• Telephone or mobile number
• WhatsApp number
• Residential or business address
• City, area, or country
• Preferred method of communication
• Any other information you voluntarily provide

1.2 Project and Property Information

When you request a quotation, consultation, site visit, architectural service, or construction service, we may collect:

• Plot or property location
• Plot size and dimensions
• Covered area
• Type of project
• Residential or commercial requirements
• Construction budget
• Expected project timeline
• Design and layout preferences
• Number of floors, rooms, or units
• Required construction services
• Renovation or finishing requirements
• Housing society or development authority details
• Site photographs and videos
• Existing drawings or floor plans
• Architectural, structural, electrical, or plumbing drawings
• Ownership or authorization information
• Approval, permit, or NOC-related documents
• Other project-related information submitted by you

Please avoid submitting original documents or highly confidential information unless it is reasonably required and you have confirmed that you are communicating through an official Axis Construction channel.

1.3 Client and Business Records

If you engage Axis Construction for a project or service, we may also collect and maintain:

• Quotations and estimates
• Bills of quantities
• Contracts and work orders
• Invoices and payment records
• Project schedules
• Material selections
• Drawings and specifications
• Client approvals and instructions
• Variation requests
• Site inspection records
• Progress reports
• Project photographs and videos
• Communications and meeting notes
• Complaint and dispute records
• Tax, accounting, or regulatory information where required

1.4 Career and Recruitment Information

When you apply for a job, internship, training position, or other opportunity, we may collect:

• Name and contact details
• Curriculum vitae or résumé
• Educational qualifications
• Employment history
• Professional skills
• Certifications and licences
• Portfolio or work samples
• Salary expectations
• References
• Interview notes
• Other information included in your application

Please do not provide sensitive information that is not reasonably necessary for the recruitment process.

1.5 Supplier, Contractor and Consultant Information

When dealing with suppliers, subcontractors, architects, engineers, consultants, or other business partners, we may collect:

• Contact details
• Business name and address
• Registration or licence information
• Banking and payment details
• Tax information
• Quotations and invoices
• Product or service information
• Contractual and performance records
• Correspondence and meeting records

1.6 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics services, or cookies.

This information may include:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Language settings
• Approximate geographic location
• Referring website
• Pages visited
• Date and time of access
• Time spent on pages
• Links and buttons clicked
• Website errors and performance information
• Cookie identifiers
• General website activity

This information is generally used to operate, secure, analyse, and improve the website.

1.7 Communications

We may retain records of communications made through:

• Website contact forms
• Email
• Telephone calls
• WhatsApp
• SMS
• Social-media pages
• In-person meetings
• Video calls
• Project-management platforms

Where legally permitted and reasonably necessary, business calls or meetings may be recorded. We will provide notice where appropriate.

2. How We Collect Information

We may collect personal information:

2.1 Directly From You

Information may be collected when you:

• Complete a contact form
• Request a quotation
• Book a consultation or site visit
• Send an email
• Call or message us
• Contact us through WhatsApp
• Visit our office
• Submit plans, documents, or photographs
• Sign a contract or quotation
• Apply for employment
• Participate in a survey or provide feedback

2.2 Automatically

Technical and usage information may be collected automatically through:

• Cookies
• Server logs
• Analytics tools
• Security systems
• Website plugins
• Embedded content
• Similar tracking technologies

2.3 From Other Sources

We may receive information from:

• A person authorized by you
• Architects, engineers, consultants, or contractors
• Housing societies or development authorities
• Publicly available records
• Social-media platforms
• Referrals
• Suppliers and business partners
• Government or regulatory authorities
• Other lawful sources

Where someone provides information about another person, that person is responsible for ensuring that they have the necessary authority or consent to provide it.

3. How We Use Personal Information

We may use personal information for the following purposes:

3.1 Responding to Enquiries

We may use your information to:

• Respond to questions
• Contact you about your enquiry
• Understand your construction or design requirements
• Arrange consultations and site visits
• Prepare preliminary estimates or quotations
• Recommend suitable services

3.2 Providing Construction and Consultancy Services

We may use information to:

• Prepare architectural or structural plans
• Prepare quotations and bills of quantities
• Evaluate a proposed project
• Manage construction, renovation, or interior work
• Coordinate engineers, architects, consultants, suppliers, and subcontractors
• Track project progress
• Share progress reports, photographs, and videos
• Process client instructions and approvals
• Manage material selections and variations
• Arrange inspections, approvals, permits, or NOCs
• Complete project handover and after-service communication

3.3 Managing Client Relationships

We may use personal information to:

• Administer contracts
• Issue invoices and receipts
• Maintain accounting records
• Manage payments
• Provide project updates
• Handle complaints
• Resolve disputes
• Maintain business records
• Enforce contractual rights and obligations

3.4 Improving Our Website and Services

We may use technical and usage information to:

• Understand how visitors use the website
• Improve website design and navigation
• Fix technical problems
• Improve page speed and performance
• Measure service interest
• Protect the website from misuse
• Develop and improve our services

3.5 Marketing and Business Communication

Where permitted by law, we may use your contact information to send:

• Service updates
• Construction-related information
• Project announcements
• Promotional offers
• Company news
• Follow-up messages
• Invitations or informational material

You may ask us to stop sending promotional communications at any time.

Service-related, contractual, payment, project, or administrative communications may continue where reasonably necessary, even if you opt out of promotional messages.

3.6 Recruitment

We may use applicant information to:

• Assess applications
• Verify qualifications
• Contact applicants
• Arrange interviews
• Make recruitment decisions
• Maintain recruitment records
• Consider applicants for suitable future roles

3.7 Legal, Security and Compliance Purposes

We may use or retain information to:

• Comply with legal and regulatory obligations
• Respond to lawful requests
• Prevent fraud and misuse
• Protect our systems and property
• Establish, exercise, or defend legal claims
• Enforce contracts and policies
• Protect the safety and rights of clients, employees, visitors, and other persons

4. Legal and Operational Basis for Processing

Depending on the circumstances, we may process personal information because:

• You have provided consent
• Processing is necessary to respond to your request
• Processing is necessary to prepare or perform a contract
• Processing is required to manage a client or business relationship
• Processing is necessary for our legitimate business interests
• Processing is required to comply with a legal obligation
• Processing is necessary to protect legal rights or prevent harm

Where we rely on consent, you may withdraw that consent by contacting us. Withdrawal will not affect processing that was lawfully completed before consent was withdrawn.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

A cookie is a small data file stored on your browser or device when you visit a website.

5.1 Types of Cookies

We may use the following categories of cookies:

Essential Cookies

These cookies help the website function properly and may be necessary for security, navigation, forms, and basic website features.

Analytics Cookies

These cookies help us understand website traffic, visitor activity, page performance, and how users interact with the website.

Functional Cookies

These cookies may remember user preferences and improve website functionality.

Marketing Cookies

Where used, these cookies may help measure advertising performance or display more relevant marketing content.

Third-Party Cookies

Third-party content, maps, videos, social-media buttons, chat tools, analytics services, or plugins may place their own cookies.

5.2 Managing Cookies

You can control or delete cookies through your browser settings.

Blocking certain cookies may affect website functionality, including forms, embedded content, maps, or other interactive features.

Where legally required, non-essential cookies should only be activated after obtaining appropriate consent.

6. Google Analytics and Similar Services

We may use Google Analytics or similar analytics services to understand website usage and improve performance.

These services may process technical information such as:

• Device and browser information
• Approximate location
• Pages visited
• Time spent on the website
• Referring pages
• Website interaction data

Analytics providers may process information in accordance with their own privacy policies.

Where analytics services are enabled, reasonable settings should be used to minimise unnecessary data collection.

7. Embedded Maps, Videos and Social Media

Our website may contain content or features provided by third parties, including:

• Google Maps
• YouTube or video platforms
• Facebook
• Instagram
• LinkedIn
• WhatsApp
• Other social-media or communication platforms

When you interact with embedded or linked third-party content, the third party may collect information about your device, activity, or account.

Axis Construction does not control the independent privacy practices of third-party platforms. You should review their privacy policies before using their services.

8. WhatsApp, Email and Social-Media Communication

When you contact us through WhatsApp, email, Facebook, Instagram, or another third-party communication service, your information will also be processed by that service provider.

Messages sent through third-party platforms may be stored on:

• Your device
• Our authorized devices
• The third-party platform’s systems
• Backup or cloud services connected to those devices

Do not send passwords, full banking credentials, card PINs, security codes, or unnecessary sensitive information through ordinary messages.

9. How We Share Information

We do not sell or rent personal information to third parties for their independent marketing purposes.

We may share information only where reasonably necessary with the following categories of recipients:

9.1 Employees and Authorized Personnel

Information may be accessed by authorized directors, employees, engineers, architects, supervisors, finance staff, administrative staff, or other personnel who require it for their duties.

9.2 Contractors, Consultants and Suppliers

Project-related information may be shared with:

• Architects
• Structural engineers
• MEP engineers
• Interior designers
• Site supervisors
• Subcontractors
• Material suppliers
• Surveyors
• Legal consultants
• Accountants
• Other professional advisers

Only information reasonably necessary for the relevant service or project should be shared.

9.3 Technology and Service Providers

Information may be processed by providers of:

• Website hosting
• Email services
• Cloud storage
• Data backup
• Cybersecurity
• Website analytics
• Customer communication
• Document management
• Accounting software
• Business administration tools

These providers may process information on our behalf and under their own contractual or privacy obligations.

9.4 Government and Regulatory Authorities

Information may be disclosed where reasonably required to:

• Comply with a court order
• Respond to lawful government requests
• Obtain permits, approvals, or NOCs
• Meet tax or accounting requirements
• Investigate suspected fraud or unlawful conduct
• Protect legal rights or public safety

9.5 Business Restructuring

If Axis Construction is involved in a merger, acquisition, financing, restructuring, sale of assets, or transfer of business, relevant information may be disclosed to professional advisers, potential parties, or successors, subject to reasonable confidentiality protections.

10. Project Photographs and Videos

During a construction, renovation, interior, or design project, we may create photographs, videos, progress reports, drone footage, or other project records.

These records may be used for:

• Project supervision
• Quality control
• Client reporting
• Safety and documentation
• Resolving technical questions
• Verifying completed work
• Internal training
• Maintaining project records

We will not intentionally publish personally identifying client information, property documents, exact private addresses, or confidential project information for marketing without an appropriate basis or permission.

Where permitted, selected project images may be used in our portfolio, website, social media, presentations, or marketing material. Clients may raise confidentiality concerns with us in writing.

11. Overseas Clients and International Communication

Where a client is located outside Pakistan, information may be communicated or accessed internationally through email, cloud services, WhatsApp, video-conferencing tools, or other service providers.

Some technology providers may store or process data outside Pakistan.

By using these communication methods, you acknowledge that information may be processed in countries with privacy rules different from those in Pakistan.

We will take reasonable steps to use reputable service providers and protect information appropriate to its sensitivity.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Preparing quotations
• Providing contracted services
• Managing projects
• Maintaining construction and design records
• Meeting accounting and tax obligations
• Managing warranties or defects
• Resolving complaints or disputes
• Establishing or defending legal claims
• Complying with applicable legal requirements

Retention periods may vary according to the type of information.

For example:

• Unsuccessful or inactive enquiries may be deleted or anonymised after a reasonable period.
• Project, contract, payment, design, and accounting records may be retained for a longer period.
• Recruitment information may be retained for current or future employment opportunities.
• Information subject to a legal dispute, investigation, or regulatory obligation may be retained until the matter is resolved.

When information is no longer reasonably required, we may securely delete, destroy, or anonymise it.

13. Information Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

• Unauthorized access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction
• Cybersecurity threats

Security measures may include:

• Restricted access to records
• Password protection
• Secure website connections
• Device security
• Backups
• Security monitoring
• Staff access controls
• Confidentiality requirements
• Reputable hosting and service providers

However, no internet transmission, email system, website, cloud service, or electronic-storage method can be guaranteed to be completely secure.

You should use caution when sharing sensitive documents electronically and confirm that you are using our official contact details.

14. Data Breach Response

If we become aware of a security incident involving personal information, we may:

• Investigate the incident
• Take steps to contain and correct it
• Preserve necessary records
• Notify affected individuals where appropriate
• Notify authorities where legally required
• Review our security measures

The actions taken will depend on the nature, seriousness, and likely consequences of the incident.

15. Your Privacy Choices and Rights

Subject to applicable law, contractual requirements, and legitimate record-keeping needs, you may request that we:

• Confirm whether we hold personal information about you
• Provide access to information you submitted
• Correct inaccurate or incomplete information
• Update your contact preferences
• Stop promotional communications
• Withdraw consent where processing is based on consent
• Delete information that is no longer reasonably required
• Restrict certain uses of your information
• Explain how your information is being used

We may ask you to verify your identity before processing a request.

We may refuse or limit a request where retention or processing is reasonably necessary for:

• A contract or active project
• Accounting or tax records
• Legal compliance
• Safety
• Fraud prevention
• Dispute resolution
• Establishing or defending legal claims
• Protecting another person’s rights

16. Marketing Preferences

You may opt out of promotional emails, messages, or calls by:

• Using an unsubscribe option where available
• Replying with an opt-out request
• Contacting us through our official email address
• Asking our representative to update your preferences

Opting out of marketing will not prevent us from sending necessary communications about an enquiry, quotation, contract, payment, active project, complaint, or legal matter.

17. Children’s Privacy

Our website and construction services are intended for adults and persons authorized to make property or business enquiries.

We do not knowingly seek to collect personal information directly from children under the age of 18 through ordinary website enquiries.

A parent or legal guardian who believes that a child has provided personal information without appropriate permission may contact us to request review or deletion.

18. Third-Party Websites

Our website may include links to third-party websites.

Once you leave our website, this Privacy Policy no longer controls how another website collects or uses information.

We are not responsible for the privacy, security, accuracy, or content practices of independent third-party websites. You should review their policies before submitting personal information.

19. Accuracy of Information

You are responsible for ensuring that the personal, contact, property, and project information you provide is accurate and current.

Please inform us if your information changes, particularly during an active quotation, design engagement, or construction project.

Axis Construction will not be responsible for problems caused by materially incorrect, incomplete, or outdated information supplied by a user or client.

20. Confidential Project Information

We recognise that property documents, architectural plans, construction budgets, client instructions, and project communications may be confidential.

We will use reasonable care when handling such information.

Clients should clearly identify particularly sensitive information and should not send original documents or unnecessary confidential information through open website forms.

Project-specific confidentiality obligations may also be included in a separate written agreement.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our website
• Our services
• Our technology
• Our business practices
• Legal or regulatory requirements

The revised policy will be published on this page with an updated “Last Updated” date.

Material changes may also be communicated through a website notice or another appropriate method.

Your continued use of the website after an updated policy is published means that the updated policy will apply to information collected after its effective date, subject to applicable law.

22. Governing Law

This Privacy Policy is governed by the applicable laws of the Islamic Republic of Pakistan.

Any privacy complaint should first be submitted directly to Axis Construction so that we have a reasonable opportunity to investigate and respond.

Nothing in this Privacy Policy removes any right or remedy available under applicable law.

23. Contact Us

For questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of personal information, please contact:

Axis Construction Pvt. Ltd.

Office Address:

Office No. 01, Lower Ground, Plaza 40, Makkah Heights, Bahria Paradise Commercial, Bahria Town Phase 4, Islamabad, Pakistan

Email:

info@axisconstruction.pk

Phone:

+92 321 0222264

Website:

axisconstruction.pk

Please include your name, contact information, and sufficient details about your request so that we can identify the relevant records and respond appropriately.